Forum Discussion

Anonymous

Not applicable

8 years ago

Solved

Guest Account Recovery

Ok so I my gf was playing on a guest account on for 6 months. We had to factory reset her phone and now her account is gone. Is there anyway to recover an account and link it to her google play?

technical issues

EA_Darko
8 years ago
@Skeletons767 If you know the ally code then it is possible that it may be recoverable. Please speak with our live support so that they can look into your issue.

You can contact our live support at help.ea.com.

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

7 Replies

EA_Darko
Community Manager
8 years ago
@Skeletons767 If you know the ally code then it is possible that it may be recoverable. Please speak with our live support so that they can look into your issue.

You can contact our live support at help.ea.com.

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in
Anonymous
Not applicable
8 years ago
Is it possible to recover my guest account if I don't remember my code or id?
EA_Darko
Community Manager
8 years ago
@JaSports16 Without your ally code or other we would not be able to recover a guest account.
Anonymous
Not applicable
8 years ago
What should my ally code look like?
EA_Darko
Community Manager
8 years ago
@JaSports16You can find your ally code by going into your game and tapping on Allies, and you’ll see your Ally code at the top of the screen.
Anonymous
Not applicable
8 years ago
Allies doesn't appear in the game for me
EA_Darko
Community Manager
8 years ago
Without the ally code we would be unable to locate the account.