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ysdmi1iow15y's avatar
ysdmi1iow15y
New Rookie
7 days ago

Hacked account switched ea link

Long story short, my account got linked to the wrong account. When I reported the account that is now linked, it got banned. Because of this, I can no longer unlink EA from my mobile account. The currently linked account is not mine, I can not get it unbanned because it isn't my account, and I can not switch the link or unlink it because the account is banned. 

Its been literally 2 years and I have been forced to use bluestacks, even after the PC client came out. I really want to be able to use the PC client because it is less laggy, less prone to crashes, and more future proof.

If there is anyway to transfer progress automatically or manually that would be great too. I understand that there probably isn't but that genuinely seems like my only option at this point.

I'vce probably contacted in game support at least 50 times already and each time I get unhelpful responses: each time I send a new message a new person responds and asks me the same questions to "better understand the situation" and no one actually gives genuine help.

At this point I just want to know if it is even possible to get my EA link back.

I understand that it was my fault I got hacked in the first place, but there should be ways to recover your link because this could be decently common.

Any and all help is greatly appreciated

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hey ysdmi1iow15y​

    Sorry to hear that someone else had accessed your account and changed the linking there. 

    Unfortunately, we aren't able to discuss or access account information here on the forums, so we can't directly support or answer your question. In these situations, the best point of contact is the SWGOH support team, as they have the right tools to look into this with you and see what options are available at this point.

    However, since you mentioned having contacted an advisor many times in the past, to no avail, I'm afraid the link can only be recovered after the account action is lifted, as accounts can't be unlinked while an account action is active

    Let us know how it goes, thanks! 

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