It's been impossible to play on Mobile Data for 4 weeks (but it works on wifi)
Product: Star Wars: Galaxy of Heroes Platform:Android 13 What type of device are you experiencing the issue with? Fairphone 4 5G OS Version 13 Ally Code: (Find it here: http://bit.ly/AllyCode ) 2...
Yes I reached out yesterday to their technical support but they say they haven't changed anything on their end and that since all other app on our phones keep working fine on mobile data it must come from your end at EA. They told me to reach out to you.
Here are screenshots, in French, on that conversation.
Orange is by far the biggest ISP in France. And SWGOH is working fine on Orange wifi, but not on Orange mobile data. Orange is also in Spain, Ukraine and Poland and several African countries.
I am glad it works for you now, which country do you live in and what ISP are you using?
Unfortunately for me it is still not working, I have just uninstalled the game, switched off and on the phone, reinstalled the game and retried connecting on mobile data but I am still stuck when the loading screen is looking for potential updates ☹️
@Virae_Arnaud I am in France and I am using Orange (Sosh to be precise). I no longer get the connection error message and the game is running normaly on 4g/5g I hope the problem will be sorted out quickly for you.
About SWGOH Technical Issues
Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.24,219 PostsLatest Activity: 4 minutes ago
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been impossible to play on Mobile Data for 4 weeks (but it works on wifi)","id":"message:10977617","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:241035"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:10977617"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10977617"},"body@stripHtml({\"truncateLength\":200})":" Product: Star Wars: Galaxy of Heroes Platform:Android 13 What type of device are you experiencing the issue with? Fairphone 4 5G OS Version 13 Ally Code: (Find it here: http://bit.ly/AllyCode ) 2...","body@stringLength":"4332","rawBody":"
Product: Star Wars: Galaxy of Heroes Platform:Android 13 What type of device are you experiencing the issue with?Fairphone 4 5G OS Version13 Ally Code: (Find it here: http://bit.ly/AllyCode )257-254-596 What type of issue do you have?Network/Connection How often does the bug occur?Every time (100%) Summarize your bugWhen I want to connect to the Starwars heroes of the galaxy game, I can't connect and the game tells me I have a connection problem if I am using mobile data from my ISP (Orange, biggest ISP in France). If I connect on wifi it works, but it's a big problem not being to play on the go, in public transportation going to work for instance. Steps: How can we find the bug ourselves? Try to access SWGOH on a cellphone using mobile data only with some ISP at least in France. Connection TypeMobile Please select your regionEurope CountryFrance
Guys,
We have zero information on this bug, but a lot of people have been unable to access the game on mobile data for over 4 weeks now.
It has been reported multiple times, by myself and other players, but you guys merged our bug with the overheating bug thinking it was one and the same when it's not. We don't even know if the team understand there is a bug here. It was working fine until the death trooper peridea update on our mobile data.
Somehow the code changed with the death trooper peridea update making it impossible for some player to access the game while using mobile data.
Here are the different messages reporting this issue, including mine so I'm started a separate thread so that it is no longer merged with the performance issue bug :
Please tell us that it's known and under investigation.
Thanks 🙂
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Yes I reached out yesterday to their technical support but they say they haven't changed anything on their end and that since all other app on our phones keep working fine on mobile data it must come from your end at EA. They told me to reach out to you.
Here are screenshots, in French, on that conversation.
Orange is by far the biggest ISP in France. And SWGOH is working fine on Orange wifi, but not on Orange mobile data. Orange is also in Spain, Ukraine and Poland and several African countries.
Yes I reached out yesterday to their technical support but they say they haven't changed anything on their end and that since all other app on our phones keep working fine on mobile data it must come from your end at EA. They told me to reach out to you.
Here are screenshots, in French, on that conversation.
Orange is by far the biggest ISP in France. And SWGOH is working fine on Orange wifi, but not on Orange mobile data. Orange is also in Spain, Ukraine and Poland and several African countries.
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Did someone of you had a chat with Orange about this issue?
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Did someone of you had a chat with Orange about this issue?
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I'll let studio know.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-08-27T02:59:29.504-07:00","lastPublishTime":"2024-08-27T02:59:29.504-07:00","metrics":{"__typename":"MessageMetrics","views":711},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10977617/message:10977624","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2585842":{"__typename":"User","id":"user:2585842","uid":2585842,"login":"Castheriis","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-12T15:22:56.205-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2585842"},"ModerationData:moderation_data:10977625":{"__typename":"ModerationData","id":"moderation_data:10977625","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10977625":{"__typename":"ForumReplyMessage","uid":10977625,"id":"message:10977625","revisionNum":1,"author":{"__ref":"User:user:2585842"},"readOnly":false,"repliesCount":6,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10977623"},"conversation":{"__ref":"Conversation:conversation:10977617"},"subject":"Re: It's been impossible to play on Mobile Data for 4 weeks (but it works on wifi)","moderationData":{"__ref":"ModerationData:moderation_data:10977625"},"body":"@Virae_Arnaud I was able to connect today using mobile data for the first time in many weeks. You should give it try.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":1,"postTime":"2024-08-28T04:51:08.801-07:00","lastPublishTime":"2024-08-28T04:51:08.801-07:00","metrics":{"__typename":"MessageMetrics","views":671},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-technical-issues-en/message:10977617/message:10977625","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTc3NjI2LDEwOTc3NjI2","node":{"__ref":"ForumReplyMessage:message:10977626"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10977626":{"__typename":"ModerationData","id":"moderation_data:10977626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10977626":{"__typename":"ForumReplyMessage","uid":10977626,"id":"message:10977626","revisionNum":1,"author":{"__ref":"User:user:241035"},"readOnly":false,"repliesCount":5,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10977625"},"conversation":{"__ref":"Conversation:conversation:10977617"},"subject":"Re: It's been impossible to play on Mobile Data for 4 weeks (but it works on wifi)","moderationData":{"__ref":"ModerationData:moderation_data:10977626"},"body":"
I am glad it works for you now, which country do you live in and what ISP are you using?
Unfortunately for me it is still not working, I have just uninstalled the game, switched off and on the phone, reinstalled the game and retried connecting on mobile data but I am still stuck when the loading screen is looking for potential updates ☹️
Bug still on for me.
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I no longer get the connection error message and the game is running normaly on 4g/5g I hope the problem will be sorted out quickly for you. 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