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SieNudzos's avatar
SieNudzos
New Novice
5 days ago
Solved

I've bought a package but didn't receive it

Hello,

How can I get some help around with package I've purchased but didn't get it?

I've opened two in-game chats already after my purchase around 5 DAYS AGO on April 8th. And im going back and forth answering the same questions and then 3 days of silence. 

I've already provided proof of purchase (email confirmation) and my bank statement that it's been paid.

Solving time is ridiculous since this has been Appo package to help me with those dailies. And since I didn't get his shard it feels like I've been robbed of my 30$. Can someone please help me end-to-end?

This game chat is ridiculous since for example I don't have access to the devices which I use in work so I have no idea if someone's answering there. No one is answering on my mobile since 3 or 4 days.

I will be happy to provide all the details through some emails or private messages or whatsoever.

If that's not the place to report such let me know escalation path since no one answering in game

Thanks

android
pc
ui (user interface)

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  • SieNudzos's avatar
    SieNudzos
    New Novice
    4 days ago

    So after 6 days, some bright person from EA responded this to me:

    Hi Adam, 

    Thanks for reaching back to EA Help. Ivan here, I hope you're well.

    After reading into your case, I understand you have concerns about your Lightspeed bundle receiving you Crystals instead of the characters included in the bundle.

    To set your expectations properly. Please note, that there is a limit to the purchases of Lightspeed bundles.

    If you purchased a Lightspeed bundle multiple times already, you will receive Crystals instead, this is working as intended.

    I hope this clarifies your concerns. If you need any further assistance in the future, feel free to open a new case with us.

    Thank you once again for reaching out to EA Help.

     

    This is insane.

    So how can I either receive a package I've wanted to buy or get my 30$ back? Should I report a theft to a police? Will this help? I need some escalation point or REAL help cause I'm getting irritated with "help" I'm receiving.

    Attached is the bundle I've paid for. I didn't receive it even once. I can still buy in the shop but I've already been charged for it!

    I can also provide bank statement that money was taken from my account.

    I'm on the verge here really...

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