Missing shards for R5-D4

It would be amazing ifCG_Meathead​, could address this issue. 12990 crystals down the drain for me

So, is there any update on this? We are two weeks in to the era, new character released, our droid is worse than f2p players even though we’ve spent crystals and/or $$$. The ingame support just said that if I restart the app, we’ll get enough shards to go from 2 to 3 stars. So we end up worse than those who didn’t spend anything at all but did daily quests? And that is just talking about shards, all the other rewards were missed as well as me and many others couldn’t get further than tier 1 due to missing shards.

Can we get some clarification on how this is being handled, because if the ”compensation” is what the in game support said, then that is just a pure joke.

I've had multiple people say you shouldn't buy the shards before activating the unit which is a stupid argument as anyone who's got the episode pass will get Zeb shards in the next few days before he's activated but they don't go missing

I got a similar reply on this. They said they will be getting back to me. The first time was almost sorry but you bought the shards to early.  Finally got someone that is looking into it.

I just got this message back from ea Support, hopefully something comes quick

Same ting happened to me

Same thing for me except I bought the 12990 pack

Exactly the same thing happened to me and a few others. I got 32 shards from the 5,999 booster pack but they were not applied to my R5. You will have to raise a support ticket and cross your fingers as its coming up to 24 hours now and I've not had any response.