My Experience with EA Help....

This is my second time posting here. EA help told me to post here again, so here I am. I am posting the screenshots of their "attempt" to help me... which consisted of them just saying "that's strange". Very helpful. Long story short, I purchased the Smugglers LSB and nothing was added to my roster.

As can be seen in the picture, nothing is there, despite EA help saying it should be there.

Ally code 591-241-584.

Any help appreciated. Anyone else experiencing the same thing?