No Shards Received - Rey Journey Guide

I have been asking for help with this on and off for years now. I finished the journey guide for Jedi Training Rey and did not receive the final shards. This locks away a significant portion of the game, and in-game support is entirely unhelpful. I thought I was getting help on the forums here but I was ghosted after being asked for my ally code. Please if there is anyone who can help me let me know as this has significantly screwed my in-game experience.