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RicklePick1207's avatar
RicklePick1207
Seasoned Newcomer
30 days ago

Posting again in the hopes I can get some support

I purchased the Resistance rising LSB on 10/16. I did not receive its contents. I have tried going through the in game help and have been told by 3 “advisors” that the goods were credited to my account, despite having proof they were not. I even told 2 of the advisors such, yet they completely ignore that and say all is well then disconnect from the conversation. This is beyond frustrating and quite frankly feels like blatant theft. I have the receipt and evidence of my characters not being upgraded. 

2 Replies

  • I have had the same problem on Tuesday  when I tried to get the 19.99 2,900 crystals from the swgoh webstore. The payment went through as I got a pop up message saying payment taken by Swiss something the webstore froze.

    so I’ve lost £20 and I didn’t get any crystals. Contacted them via game  said contact them and in 24hrs so I did that and same response.

    next I tried ea help page got to. The 3rd advisor telling them the issues I had like I did with the other 2. He eventually closed the case for no reason and it ended after 90 minutes of help chat on ea .

  • Same thing happened to me with the same bundle. Purchased on 10/17 had 3 advisors tell me I received it, even though I've sent screenshots proving I have not. Beyond frustrating 

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