Hi, I just purchased the "Smugglers Lightspeed Bundle" and got 2,800 crystals in return. Can I please get the pack re-enabled on my account, I don't mind if I need to purchase it again. (no ss because I closed the notification thinking it was the LSB)
Ally Code: 696-238-745
Thank you!
Issue resolved by EA help chat, thanks!
Seems to be quite the common error…
Yep, seems like it. Glad to know I am not the only one.
Here is the payment confirmation I got from the bundle, if it helps.
where did u buy it from? webstore? pc client? mobile app?
Webstore
Issue resolved by EA help chat, thanks!
I had the same thing happen to me when i purchased the Chewbacca LSB via the desktop app. It took 3 weeks to resolve but I feel that the reason why it took so long was because there were changes to the person helping me every single day.
I finally lost my S**T at the last person who then escalated it to a management terminal who then promptly granted me the LSB and I thank that person greatly.
I would like to suggest that when a consumer raises a ticket that there is just 1 single dedicated CG/EA help desk person that works to resolve the issue and if it needs to be escalated then go ahead and do so... But 1 new person every single day, with each person giving different reasons for why the issue couldn't be resolved for 3 weeks is ridiculous.
Yeah, that must have been frustrating, glad you got the bundle in the end.
I still don’t have my Jawas bundle… II post it in this forum 3 days ago…
