Purchased not received

Hi @Aeklor, 

Restoring the purchases may help it to show up. Could you give these steps a try please?

1. Tap on the cog icon (Settings) on the Cantina screen.
2. Tap on Restore Purchases (this will make the game check for and resync any recent purchases.)
3. Check mail as you’ll get a notification through in-game mail if your purchase is successfully restored. 

If restoring purchases doesn't help it to appear please get in touch with the EA Help support team by sending in an in-game help ticket. In order for the agents to locate your account they will need your Ally code and proof of the purchase so it'd be best to have those details handy

- EA_Lanna

Hi! Thanks for the hint. However I’ve already done both solutions that hour propose and got no solutions.

I’ve not received the mail from the ticket neither restored with the purchase 

any other way to contact them to solve the issue?

Hi Lanna, 

yes I’ve done both of the options you mention.

Tried restoring the purchase and did not work. I’ve tried as well sending the ticket with the proof of payment and still waiting a response since 2nd may.

I would much appreciate support

Thanks and regards 

Hi Lanna, thanks for your support I will reenter the case as I’m not getting feedback and the case it’s open si CE Monday 2nd May.

Thanks for your support

Hi again,

I'm forced to reopen the case again as I'm totally blocked with the customer srvice not solving the issue.

I've open twice a ticket on my account but is being closed without the case being solved.

The in-game customer service is only answering 1 a every 24 hours and just keeps saying that I provide a mobile screenshot (which is not true as I've shared a PC screenshot, and a scanned copy of APPPLE invoice) but they just keep saying it is no valid to them and redirect me to a link that does not help me at all.

Honestly, I'm desperate and totally fustrated of the way this is being treated. I've spend 49,99€ and I'm just receiveing 1 message a day with a link.

It's the worst customer service I've ever seen. it's 6 days receiving the same, day after day, no conversation, no help, no secondary options, just one message and one link.

I beg you to help me find another way because this is being the worst customer experience I've have ever had.

Attached the whole in-game conversation

Same here.

Bought the hyperdrive last week and still didnt get it. I sended every proof via Tickets and the Hotline said the proofs where ok but they cant activate the bundle because... they think i already have it. Well as everyone can see (id and code below) the bundle hasnt been activated. The Hotline said this forum is my last chance to get my hyperdrive bundle activated. I hope someone can help me

I restored the purchase and reinstalled the game nothing helps.

Id cMbiPJQlT6GYQuJameP9yA
Code 835-912-691
Ticket 111336058 and 111218573

Thank you