Re: Redeeming Google Play Store Points stopped working

Hello,

in summary I had 7 redeems the last days. the last two ones are missing ingame. 1 Small and 1 Large Galactic Enhancement Kit.

I cannot redeem for swgoh anything new as the google play store says I have to open swgoh again before they allow me to do so.

Clearly I opened swgoh a lot times since then but there is nothing received. So I'm stuck now.

I checked it for another app I'm playing (not EA) and there it worked and the redeemed items are received.

Thanks for the additional info. We will look into this further.

Hi @Sorkip29 

The team is still looking at this but keep in mind that there could be a delay due to the Labor Day holiday. We will reach out if we need anything else.

It would even be ok for me if the last two redeems are lost as long as redeeming in general will work again. If this helps with a solution...

Hi @Sorkip29 I have sent you a PM.

Hi @Sorkip29,

sending you a PM in a minute.

Same problem for me. Purchase two days ago

I raised a request for help already months ago. EA_Highcommand was answering for time but then stopped trying to help me.

The problem: I simply want to redeem my google playstore points. But this does not work or work with weeks of delay to receive a redeem on my mobile phone (ingame). 

Google support says -> this is a EA/CG problem as they send out the data. I do not know what EA or CG support thinks, as I never got real help. Only answers they will ask again the developers etc.

I invested a good amount of money in this game and would really appreciate somehow really trying to help me with this technical issue.

This same problem just happened to me this morning.  Now able to farm dark side tix for GL, but after I redeemed some points for a large galatic enhancement kit.....nothing showed up in game yet...its been several hours

Same
I posted elsewhere under a new thread but this might be the actual issue. 

Google play when trying to redeem:  "You already got this item. You'll need to open Star Wars: Galaxy of Heroes before you can get it again.

I cleared my cache and force closed the application.  This problem started with the Dash Rendar updates.  The big update for calendars and all of that was the time it broke.  I currently have 4,352 Google Play points and I'm getting ticked I can't use them.  Ally Code: 646-435-634

I confirm, the bug is now appearing in their Trello:

https://trello.com/c/ivnwA3nK/492-some-players-are-receiving-you-already-got-this-item-when-attempting-to-redeem-google-play-points

Thanks for the extra information!  Also thank you @Pejohans73