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6 Replies

  • KenobillIlIllIV's avatar
    KenobillIlIllIV
    New Novice
    3 years ago

    Thanks, I have done that to begin with and they told me to post here though. I guess I will do it again. Also I should ask you, is it safe to share my citizen card or drivers license with the support team? Any guarantees they won't be miss used?

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago
    @KenwayLad Just ask them to update your date of birth on your swgoh account. They will tell you what details they'll need as proof. EA Help has a process for DOB requests.
  • Mockingbirdking's avatar
    Mockingbirdking
    3 years ago

    I need help with this too!

    I contacted help, it told me I needed to submit image of DL, but there’s no way to do that through the help screen.

  • Mockingbirdking's avatar
    Mockingbirdking
    3 years ago

    Also, I can’t seem to create a new post. When I try, the “Submit” button doesn’t do anything—which is why I replied to these old threads.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.

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