Forum Discussion

KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago
Solved

Star Wars Galaxy of Heroes underage account bug, no ea connect

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Apple Iphone OS Version 15.6 Ally Code: (Find it here: http://bit.ly/AllyCode ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. Unfortunately, your account is under 18 years old. If you want to update your DOB you will need to contact EA Help and ask for an update.

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago
@KenwayLad Just ask them to update your date of birth on your swgoh account. They will tell you what details they'll need as proof. EA Help has a process for DOB requests.
KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago

K appreciate the help I'll let you know how it turns out

  • Mockingbirdking's avatar
    Mockingbirdking
    3 years ago

    I need help with this too!

    I contacted help, it told me I needed to submit image of DL, but there’s no way to do that through the help screen.

    • Mockingbirdking's avatar
      Mockingbirdking
      3 years ago

      Also, I can’t seem to create a new post. When I try, the “Submit” button doesn’t do anything—which is why I replied to these old threads.

      • EA_Gunner's avatar
        EA_Gunner
        Icon for EA QV Team rankEA QV Team
        3 years ago

        You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.

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