Forum Discussion

KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago
Solved

Star Wars Galaxy of Heroes underage account bug, no ea connect

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Apple Iphone OS Version 15.6 Ally Code: (Find it here: http://bit.ly/AllyCode ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. Unfortunately, your account is under 18 years old. If you want to update your DOB you will need to contact EA Help and ask for an update.

KenobillIlIllIV's avatar
KenobillIlIllIV
New Novice
3 years ago

K appreciate the help I'll let you know how it turns out

Mockingbirdking's avatar
Mockingbirdking
3 years ago

I need help with this too!

I contacted help, it told me I needed to submit image of DL, but there’s no way to do that through the help screen.

  • Mockingbirdking's avatar
    Mockingbirdking
    3 years ago

    Also, I can’t seem to create a new post. When I try, the “Submit” button doesn’t do anything—which is why I replied to these old threads.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.

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