Received Crystals Instead of LSB
Hi! I received crystals when purchasing the Darth Malgus LSB from the webstore. Could you please fix this and, if possible, the Kessel Run points for me? Thank you!
Ally code: 444-771-885
👉 *Marked as solution for visibility purposes only. 👈
Hi Heroes,
Thanks for reaching out to let us know the bundle granted you crystals instead of the LSB content.
For any missing content cases, our support team can check it out for you. Open a case from inside your game to connect with them. They'll need the following information to get started:
- Your Ally Code / Player ID
- Proof of purchase
They'll do their best to look into this for you.
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Update to add:Hi Folks,
I’ve been keeping an eye on this thread, and while I haven’t been able to reply to every post individually, please know I’ve been flagging both the bundle problems and the difficulties with support internally, so the team understands what this experience has been like for you.
I know some people are hoping I can resolve this for you. If that were possible, I’d do it in a heartbeat, but I don’t have the tools to access accounts or grant content. What I can do is point you toward the team that can: our support team. From listening to your experiences, I know it's been frustrating for many of you trying to get this sorted through support, but please stick with them. They can look into this and grant missing content.
Many of you will have already gotten through to them, but for anyone struggling to reach our support team, try sending in a help ticket from in-game, and including proof of purchase. If you run into issues starting a support case, let me know what steps you've taken and include a screenshot if you can. I'll try to suggest options to help you get your ticket sent in.- EA_Lanna
