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patrickbrinn's avatar
patrickbrinn
Rising Newcomer
11 months ago

Signal Data Mastery Pack 2

Yesterday I noticed that the Signal Data Mastery pack 2 was available in the store so I attempted to purchase it, instead o got a $10 crystal pack giving me 1340 crystals. Thought it was error because the pack still showed as available so I attempted to purchase it again and received another 1340 Crystals. The pack still remained, this time I read the text box for the back and it said it was exclusive to people who bought signal data mastery pack 1, so I browse the store and saw this pack was also available so I went and purchased it, success I got the first signal data. Now that I have met the requirements for the 2nd signal data pack I figured I'd be all set to purchase the pack I initially wanted only to be met with 1340 Crystals again. I waited until this morning, the signal data mastery 2 pack was still available figured the day has rolled over and everything has refreshed and decided to give it one final attempt, yet again I got another pack of 1340 crystals. I went to my inbox to look at the messages that were building up that says I was given 1340 crystals each time because I have exceeded the amount of times I could purchase signal data Mastery 2. I opened a ticket through the EA Help link in the game after my second purchase attempt and didn't get a response, this was approximately 8:40 AM EST on  January 29th and haven't gotten a response, it is currently 5:22 PM EST January 30th. I have also tried the restore purchase option in game which the EA Help link suggested I do, and nothing happened with that either. I was not looking for 4 $10 packs of crystals, if I wanted crystals I would have bought the $50 pack which I would happily pay the extra $10 for at this time. But in all seriousness I would really like the signal data pack I paid for 4 times now. What are my options, why wasn't the pack removed off it wasn't available for me? I guess it's partially my fault for not checking my inbox earlier but the link should have been removed at the same time. 

 

 

9 Replies

  • I had the same issue. I bought the Signal Data mastery pack 2 twice at $9.99 ($19.98 total) and it gave me crystals instead. I also bought the Signal Data mastery pack 1 for $4.99 but that worked fine. Not sure why they didn’t just remove the link if we couldn’t purchase the mastery pack 2 again.

    EA - I don’t mind not getting the signal mats but can I atleast get a refund? Ally code 586-292-352

  • Mrched's avatar
    Mrched
    Seasoned Traveler
    11 months ago

    Same issue here, bought pack 1 no issues, pack 2 gave me crystals instead of Signal data.

    Raised a ticket in game and been ignored so far.

    Could I get either the signal data advertised or a refund please? Ally code 528-886-777

  • I purchased the signal data 1 thinking it would open up the second signal data pack 2(like it said in the description) , but it didn't. See other people made a ticket and it's been a waste of time. 453-375-985 

  • Mrched's avatar
    Mrched
    Seasoned Traveler
    11 months ago

    In game "Help" finally got back to me, said it was working correctly and closed the ticket.

    Absolute shambles. 

    Please either provide the signal data or provide a refund, giving us the item you advertised and we purchased should be the absolute minimum this company should be capable of.

  • I asked this and his answer was « look at the info hub » it’s crazy how this game is handled 

  • Mrched's avatar
    Mrched
    Seasoned Traveler
    11 months ago

    Yeah I saw that and thought there might be an update in the info hub...checked and...no, no update at all.

    Really poor response from them just to bounce us around.

  • Mrched's avatar
    Mrched
    Seasoned Traveler
    11 months ago

    EA_Gunner  my bank requires proof of attempted resolution for the chargeback, so to that end:

    As you have failed to provided the item you advertised, I request a refund or that you provide the items you advertised (Signal Data Mastery 2) within 5 working days.

     

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