solsten.io survey reward is missing

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Android
OS Version unknown
Ally Code: (Find it here: http://bit.ly/AllyCode ) 548-411-118
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug solsten.io survey completed; reward is missing
Steps: How can we find the bug ourselves? complete the solsten.io survey
Connection Type Wifi
Please select your region North America
Country usa

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screenshot of completed survey attached