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Quinnscup's avatar
Quinnscup
Rising Novice
7 months ago

Still unable to log in from S22

Here we go again: 

"Will this issue be resolved? The current situation is highly frustrating, especially as the conquest nears completion. Given my inability to progress as I did previously, I will not be purchasing the pass. This marks the second time my Samsung Galaxy S22 has experienced problems with this game. While I am generally willing to make in-app purchases to support continued development, the persistence of these issues is unacceptable."

 

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there. We're still working to get this resolved. Have you tried the workaround here?

  • Missed most of conquest, missed tw's, I should have unlocked Malicos this PG which probably won't be possible now, missed raid, missed Scorch, missed half of tb. What am I supposed to do about that. And I unlocked JMK the night the game went down. Just sitting there useless😡

  • d61obquij35g's avatar
    d61obquij35g
    New Traveler
    7 months ago

    Yes, alot of us have tried the workaround, multiple times now.  It's not working for everyone.   

  • Quinnscup's avatar
    Quinnscup
    Rising Novice
    7 months ago

    Hi. So I tried again, but I first:

    Uninstalled the game

    Reseted my phone

    Downloaded the game

    Did the work-around (guest log in, connect & import account) 

    It works now.  This has been highly frustrating. Especially because I'm not able to complete the conquest anymore. :/ 

    I hope this helps others,  too. 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Glad to hear you're able to log in again. Hopefully, we'll have this properly fixed soon.

  • We're aware of the issues and shared a potential workaround. Studio is looking for a permanent fix for this issue.  

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