Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? Samsung Galaxy S8+OS Version 9Ally Code: (Find it here: http://bit.ly/AllyCode ) 823-322-286What type of issue do you have? Network/ConnectionHow often does the bug occur? Every time (100%)Summarize your bug Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.Steps: How can we find the bug ourselves? Connection Type WifiPlease select your region North AmericaCountry United StatesGame will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.

Hi all and sorry to hear that. Sometimes the loading time can be longer than usual (see the official announcement HERE). If the game won't load at all, try switching from WiFi to cellular and vice versa and make sure you have a strong and stable internet connection. Clearing cache and reinstalling the game freshly can also help to resolve the issue. More troubleshooting steps can be found HERE and HERE.

Hi @Apollos90125 , if the troubleshooting steps haven't helped, you might have a bug on your hands. Please create a bug report here, they help flag potential bugs and ask for more information to hep investigations along.

I've been having the same Issue too. When I try to get on via my house WifI. it gets stuck on the "checking for updates" I have a S7 edge. I even tried it on my tablet which is a Tab A, got the same results. The game loads on Data... it also loads when i'm at work on my work's wifi and today i was at the store and also worked on their wifi..Other apps on my phone work just fine, i checked my wifi and it is working just fine... I've done the following in trying to fix thisReset my wifi.reset my phone.shut down my phoneuninstalled the game and reinstalled itcleared the catch and restarted the phoneshut the phone down and then restarted the wifi again.restarted the phone again.and none of these worked.. it's not a local issue as my work and the store i was at, they are about 15 min away from my house. You need to fix this... please.. edit: Oh, and when i do get in with the wifi off and turn it back on, and try to go to a different area of the game it gets stuck on the loading screen.as the others it started on the 16th of july.

@Hartreq When this happened to me, what helped load the game was using my phone's internet and not my home wifi.

@Apollos90125 It's kind of crazy not one person from EA has replied in hours. I don't pay money for this game for it not to work. Sad!

Stuck on "Checking for Updates" screen

36 Replies

Hartreq
7 years ago
Game launches, but it stays at the "Checking for Updates" screen. Been like that all day.
Recklessdvo
7 years ago
Same here
Hephisto8I
7 years ago
been stuck at this point all day as well. Wont load on a Tab S3 or a Galaxy S9
Hartreq
7 years ago
Same here. I want answers.
Apollos90125
7 years ago
Same issue on multiple devices. Primary is Galaxy S8+
Hartreq
7 years ago
@Apollos90125 It's kind of crazy not one person from EA has replied in hours. I don't pay money for this game for it not to work. Sad!
Hephisto8I
7 years ago
this continues to happen with no support. I spoke with support on the phone for an hour yesterday just for them to tell me its happening to some players and end the call. When will this be fixed or how can we work around this?
EA_Arrenai
EA Staff (Retired)
7 years ago
Hey there, everyone.

If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.

Before performing these steps, please make sure your account is linked and that it isn't a guest account.

To clear your cache, please check out this help article at step 2.

Please let us know how it goes.

Arrenai 🐱

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Apollos90125
7 years ago
That does not work. I have tried clearing cache, as well as uninstall/reinstall of the game software. The issue persists.
Hephisto8I
7 years ago
hi Arrenai,
yes, clearing cache and data was the same "troubleshooting" that was performed yesterday. I have don't this yet again just now and am still stuck ad checking for updates. I was able to get in eventually this morning after about 30 minutes of load time, but it alternates between that and loading so long it says the client needs to restart, which takes another 30 minutes.