Forum Discussion

Duck9139's avatar
7 years ago
Solved

TW Gross Mismatch

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version iOS 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 281-129-446
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug We are a 74M GP guild and we got matched agains a 126M GP Guild.
Steps: How can we find the bug ourselves? Play the game long enough and you’ll find it
Connection Type Mobile
Please select your region North America
Country USA

My guild is very frustrated with the matchmaking for this TW. There is no way that it is fair or was even remotely winnable for us. We routinely end up fighting stronger guilds 10-20M GP and we can usually hold our own with them. This time the difference is 52M GP... They’ve been breezing through our D like a hot knife through butter and we were lucky to get through their first zone so far. I don’t mean to be a pain in the a**, but while there may not be a bug in your algorithm you have to admit that this is an extremely unfair matchup.

This is the opposing guild:

https://swgoh.gg/g/1238/starsanctum/

And this is us:

https://swgoh.gg/g/30776/sith-happens/

  • Hi @Duck9139 and thank you for the report.

    It appears that the matchmaking is correct since your guild has way more participants than the opposing guild. There is still a slight difference in GP, but not as significant as 52m.

10 Replies

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    7 years ago
    How many squads per zone are you allowed to place? That gives an indication of how many players signed up. Typically multiply the number of squads per zone by 2, and you should be within 1 player or so.

    (49-50 players = 25 squads, 47-48 players = 24 squads, etc)

    Generally when there's a mismatch it's because they had a bunch of players not sign up. 52M is a pretty big gap to bridge though...
  • Hi @Duck9139 and thank you for the report.

    It appears that the matchmaking is correct since your guild has way more participants than the opposing guild. There is still a slight difference in GP, but not as significant as 52m.

  • Duck9139's avatar
    Duck9139
    7 years ago

    @EA_HighCommand, thank you for your response! Like I said, I don’t want to be a pain in the a**, but I respectfully disagree. It may have chosen the match correctly per the algorithm. However, I don’t think number of participants is a relevant metric in this case. It is still strongly balanced in their favor. I don’t know how much you can see on your end, but their front zones on D were a wall of 100k+ squads and the other was a wall of 90k+ squads. We got through the 90k wall and behind it there was still a lot of 75k+, 80k+, and 90k+ teams. We are close to taking down that zone as we speak, but there is no way we will be able to take down the 100k+ wall. They had all that and were still able to decimate our D to totality. We’re quite coordinated and have been doing very well lately in TW. We were able to take down a guild that was quite a bit stronger than us in the last war. So that was a tough but still fair pairing. In my opinion, the number of participants is irrelevant because of the capability of the participants they do have to field significantly stronger teams than we can, even with a much larger number of participants on our end. 

    @GladOS-013, our guild leader did some research. This is what he posted in our discord:

    “So I did some investigating. Our tw is really screwed up. We had 45 sign up but 17 spots open to deploy for. We should have had 22 spots. Also, there's no way we could have paired with these guys. Even if there top 5 didn't join, they'd still have over 100 mil gp”

    We’re trying to find out if anyone wasn’t able to deploy or participate in combat right now. 

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    7 years ago
    The fact that each zone only has 17 spots open to deploy tells me that the opposing guild only signed up with 33-34 players.

    Let's just assume the 16 missing players are "average" of 2.5M apiece, that would subtract 40M GP from their 124, putting them at an effective 84M. However, if their 16 players had an average closer to 2.7M, then their effective GP would be 80M.

    We know that there can be GP discrepancies, so at that point it comes down to the number of zetas, comparable squads etc.

    Unfortunately, a smaller guild with higher quality teams is at an advantage over a guild with a larger number of weaker teams. I just wanted to point out that (like HighCommand said), the gap isn't 52M.
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thank you for the additional details and the effort your guild is making to make the TWs still enjoyable. I can assure you that we are open to any concerns and don't mind another post or comment, if it helps to clarify the situation.

    Rest assured that the number of participants, the total GP of the participants, etc. are only two of many criteria for the matchmaking.

  • Duck9139's avatar
    Duck9139
    7 years ago

    @EA_HighCommand@GladOS-013, I appreciate your comments, thank you!

    I already knew that their active gp wasn’t at 52M, but still even if we were dead even their gp is effectively stronger than ours. I wonder if using weighted averages would help the matching process be more even. What I’m thinking is that averaging the gp of active players that fall in to specific ranges (say, for example, 1-1.49M, 1.5-1.99M, 2-2.49M, etc.), and then averaging those results. That could give a more accurate picture of a guild’s effectiveness vs another guild I think. I hope I’m not overstepping... it’s just a thought I had (I’m an engineer. I can’t help myself... lol)

    Anyway, I digress. I just wanted to bring the situation to your attention because all of us in the guild love the game and work hard at it to be competitive. Situations like this can be frustrating and disheartening. So if we can contribute to improving the quality of the end product by providing feedback, we’re happy to do so!

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    7 years ago
    EA is not willing to share all the details of their matchmaking algorithm, other than to assure us that it takes GP, number of players, and some comparisons of comparable squads.

    I know our guild has only ever faced guilds with similar numbers of Trayas...so I expect the # of Traya factors into it. (although it could just be a coincidence so far)
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Once again, thank you for the reply and the kind words, much appreciated!

    The suggestion is most welcome since we are always looking into ways to improve the game and no worries, no overstepping at all.

    I know how challenging TW sometimes can be and what a well-organized guild is able to achieve (guild leader myself), so any report is welcome and worth checking.

  • Gannon009's avatar
    Gannon009
    Seasoned Ace
    7 years ago
    Wait, where did this example of players = squads? Is this correct? is it different for each side?
    I ask bc My guild had 48 in, but the enemy total gp is 150m gp, so must have dropped a lot of participants to be on par with us.
  • Gannon009's avatar
    Gannon009
    Seasoned Ace
    7 years ago
    Also, this matchmaking system should really be re-evaluated. People are not happy with being steamrolled by drastically superior rosters every war.
    I keep a spreadsheet (auto updating) of every member in my guild's rosters, to view their progress. We have no chance against what is on the board.
    For example, if we have 50 teams across the whole guild with 90-100k gp, their side will have AT LEAST three full zones full of teams at least that high, plus whatever they save for offense.. so if we finally break one zone, we see a wall of 110k traya teams. and our board is already completely wiped in a few hours.
    THIS IS NOT FUN.
    How is this exploitation "working as intended?"
    Can you go in and look at my guild compared to our opponent last war? It's blatantly obvious that we stood ZERO chance.

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