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echo2whisk's avatar
echo2whisk
Seasoned Newcomer
8 months ago

Unable to claim reward from cx event

Similar to others, I can collect the reward for getting 245 shards, but was able to claim rewards after. It's preventing me from getting Omni as a result

Ally code

441-134-558

5 Replies

  • Dylan72a's avatar
    Dylan72a
    Rising Traveler
    8 months ago

    This issue only affects p(l)ayers that have more shards of CX-2 than Appo. At least 3 tiers of the character quest for CX-2 (245, 295 and 325) have been linked to the number of Appo shards instead of CX-2 shards.

    People that already have Appo at 7 stars won't have this issue.

    CG has not acknowledged this yet as far as I know, probably because it only affects non-whales that have managed to obtain more CX-2 shards than Appo ones.

  • echo2whisk's avatar
    echo2whisk
    Seasoned Newcomer
    8 months ago

    Looks like your right, I just got appo shards drop from knightfall that pushes me over 245 and was able to claim this reward. So my issue is now fixed 

  • SAM197706's avatar
    SAM197706
    Rising Traveler
    8 months ago

    It was finally fixed, at least for iOS. After forced client restart yesterday, I was able to claim CX-2 char rewards and even received 10 omicrons as compensation 👍

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