The Sims™ Legacy Collection won't Launch - Crashes without error

hello i just want to raise awareness that the latest nvidia graphics card driver currently 576.80 will cause the game to not start when you click play. I have the solution to fix this issue it only launches and works when you downgrade the nvidia graphics driver to version 572.83. with this driver the game will successfully launch without issue. this issue does need to fixed on EA,s end as this issue means alot of people cant launch the game on the latest driver and have to use this older one. hopefully you guys can work on a hotfix or something to correct this. the problem only affects people with 50 Series GPU,s and running the latest driver but version 572.83 works ive tested this on 2 machines both running 50 Series Cards and can confirm this driver version works with this game as before when i clicked play on steam it would load for a millisecond in the taskbar and then close instantly with no error message or logs.

i have provided a vulkaninfo.txt below

Best Regards Chris

Hello, the only way is to install the Nvidia 572.83 driver, I hope they will fix the problem...

Hello!

I wanted to submit my crash report for RTX 5090 crashing The Sims Legacy on start up. The Sims 2 Legacy seems unaffected.

There is no error message. Sims.exe runs for approx. one second then crashes without displaying anything.

The only change has been upgrading from a RTX 4090 to 5090 (and subsequent driver upgrade).

I also tried this out on a RTX 5090 Mobile and there was also this crash. From this and other reports (mentioning 5080s, etc.), along with unofficial guidance if you roll back to a certain driver date, it will work.

I have also tested this on machines where a secondary graphics chipset is available (i.e. CPU-based Intel UHD Graphics), and I still could not get it to run even when assigning it to use the integrated graphics in Windows.

Unfortunately, unless we roll back the drivers each time, we apparently cannot play. Which is sad when you come home from work and realize you can't play the game because the GPU you're working to pay for is causing it. :'(

Hopefully an easy fix, thanks for your attention.

I second this. We are still waiting for a solution 😭 only way I’m able to play is on my husband’s old laptop from 2018. And I’ve got a perfectly good 5080. Make it make sense 

EA_Solaire​ Still no solution? Thanks 😌

50 series GPU’s and their recent drivers have been very bad for the last couple months

I'm also on the RTX 5080 and having the same issue. Dangggg

Thanks, LeTanuki91​. You are correct! 

After downgrading my NVIDIA drivers to 572.83, the game launches without issues! I was able to download the old driver here https://www.nvidia.com/en-us/geforce/drivers/, if you ever wanted to try downgrading.

Hopefully future releases are able to support the game again. Not sure if this issue should be raised on the EA side or NVIDIA side

Hi to you before the 576.02 update it seems to me that the game worked normally, with the integrated GPU it can work but I don't have an integrated GPU so the game is unplayable for me...

I understand this issue a bit more now. I have learnt that the reason the game can launch while a Nvidia driver upgrade is in progress is because the Nvidia driver is temporarily disabled.

To further verify this I opened Windows Device Manager, navigated to "Display adapters," right-clicked on my NVIDIA device, and select "Disable device". This forced my PC to launch the game with my AMD graphics driver. Which confirms the RTX 5080 is the main issue