khahn2012 According to your DX Diag log your CPU is an Intel i5-4590.
Its integrated GPU (HD Graphics 4600) does not support Vulkan under Windows, as Intel stopped making drivers for it. You can even check Vulkan GPU Info, only Linux drivers enable Vulkan on it:
https://vulkan.gpuinfo.org/listreports.php?devicename=Intel%28R%29+HD+Graphics+4600+%28HSW+GT2%29
Sadly, TS1 Legacy isn't compatible with your GPU. If you have a desktop you can look into getting a new discrete graphics card.
Thank you. I've requested a refund and posted my experience in the new threads. Thanks so much
