The Sims Crash

Do you have a folder called The Sims 25 inside Documents/Saved Games? If so, the game hasn’t properly generated the neighbourhoods If all you’re getting is a neighbourhood with nothing in it. I believe you need to manually copy the UserData folders from 1 to 8 into the The Sims 25 folder.

Yep try this - I saw this fix over on the Steam community forums and it seems to work for most people whose game is crashing:

Originally posted by TypoKun:
1. Go to where you installed the game. If you don't know for certain, right click your game on steam, go to local files, then click on browse.
2. Copy the folders :
UserData
UserData2
UserData3
UserData4
UserData5
UserData6
Userdata7
UserData8
3. go to C: > Users > YOUR USERNAME> saved games > Electronic Arts > The Sims 25
4. Paste the folders in here.

Hope it works for you!

This issue should be resolved now.  For anyone still who is missing any neighborhood data (sims, lots, whatever), or whose game is crashing after the initial video but before loading into a household, you can try reseting your user data.  If you're not attached to your save, please go here:

C:\Users\your username\Saved Games\Electronic Arts

and remove or rename the "The Sims 25" folder.  This will reset all your in-game progress, and the files and subfolders should populate as normal now.

If you still see missing neighborhood data after a reset of the Sims 25 folder, please post in the thread linked below stating what is missing and what platform (EA App, Steam, Epic) you're using.

Sims 1 Legacy empty neighborhood | EA Forums - 11892990