TS1L Vulkan?

Exactly! 

Why decided to use Vulkan there are better compatible renders that could be used

https://help.ea.com/en/solutions/?product=the-sims-legacy-collection&topic=refund-request

TaylorSchipman  I can't speak for anyone else posting on the forum, certainly not for EA employees.  But I do want to say that for the majority of the time since release, many players whose computers were well above the minimum requirements were also seeing the Vulkan error.  Between the initial release and the first patch, many more couldn't launch the game and saw no error.  From the posts I've seen, and the patch notes, it looks like those were the problems being investigated.

The minimum requirements for Sims 1 were posted publicly, and in the gaming community in general, it's understood that it's on the user to figure out whether their hardware is compatible.  That's how things work across publishers and franchises.

I don't really think it's EA's responsibility to check every single user's setup and give an individual answer as to whether the game should run on their system.  It would have been nice if someone had gone through the master threads and told people who didn't meet the min reqs, sure... but the first couple threads were VERY long, and there were dozens of other new threads every day, so there was a lot to process.

Anyway, I'm glad you got a refund, and I hope you're able to play in the future if you're still interested.

The issue I have is that my laptop, and my desktop, both met requirements upon release day on EA’s website. I’m sure I’m not alone on being one to actually check. But now there was absolutely 0 mention of the graphics having to be/support Vulkan. Not once was that mentioned in any of the requirements in the description. And I had no intention of checking the forums to verify information that should have been clearly stated on the required specs on the purchase page. 

So in turn, here we are! Now I have 0 issue with having to check specs before buying a game. I do however have issues with them selling a game not disclosing full requirements, and then 3 weeks later (because clearly they weren’t 100% sure on the Vulkan error nonsense until just recently or we would have gotten the responses we are now 20 days in - on day 1 of the saga) get told if our systems are not compatible with Vulkan then we can’t play the game. If it was a simple ‘yes or no’ from the start, why the 3 week troubleshooting drama?

There are still several threads asking for refunds because of this ordeal, so hopefully folks know they don’t have to scour the forums to try to find the 100th quick fix that will also result in a waste of time, and just get the info to receive their refund as rightfully so.  

TaylorSchipman  I remember very clearly that the minimum requirement on release day included an HD Graphics 620, so I'm not sure what you mean when you said your computers met the minimum requirements.  It's not just about the CPU.

As for mentioning Vulkan, it would have been nice, but EA did list GPUs that were all Vulkan-compatible in the min reqs, so they covered that base by default if not explicitly.

soir moi voici mon pc portable est ji telecharger les sims 1 mais eereur vulkan malgre que ji mis a jour tout mes pilotte et malgre ue jai suprimer le dossier dans le pc donc la je c'est plus quoi faire et le probleme vient il de mon pc svp ??