TS1L Vulkan?
Absolutely no hate to the amazing help on this forum!! Thankful for you guys. But I have questions, as I find it quite odd how we have been posting here for 3 weeks begging for the Vulkan error to be fixed.. threads on threads of asking for dxdiag’s and ‘Vulkan info’ and consumers riding on hope that it will get fixed so we all can play it. No mention that we will not be compatible with our systems, just that it’s being worked on or radio silence until the next patch arrived. Then suddenly after the 2/20 patch - the majority of us still having issues come to the forum once again - and all of a sudden we are informed we don’t meet minimum specs because our computers don’t support Vulkan, and we will not be able to play TS1L on our specific systems due to it.
Why were we not told this 2 days after the release so we were all ‘eligible for refunds’? Rather than keeping us all hooked that possibly it’s going to work after 3 patches and 20 days (coincidentally past the refund time frame)? What is EA going to do about resolution with those of us that can’t play it and aren't ‘eligible’ for refunds, but Vulkan was never originally apart of the required specs upon the day of the release? Like I said, absolutely no hate to the EA folks on here actually helping folks! But this whole ordeal really changed my pov of buying future games and sims 4 packs from EA🙈
Coming on here to reply to help anyone else out that’s been having the Vulkan error code and found out their computer won’t work for the game! The staff at EA are on it if you go to help.ea.com and start a case with them with wanting a refund. Go through the chat, add some screenshots from you trying to troubleshoot from the forums, add in a screenshot of your error code from your screen, and you’ll need your dxdiag’s as well. I got my refund, and it was super easy to do and they were great help! Very awesome of them when they easily could have just told me I was sol due to their policy. I’ll try to find a link and add it in as well.
