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NikolaosThourn's avatar
NikolaosThourn
Newcomer
9 hours ago

Sims 1 + Sims 2 Bundle - Sims 2 is making my PC shut down completely

I bought the Sims 1/Sims 2 bundle, and have been trying to play the Sims 2.  Every time I try to launch the Sims 2 from my desktop, my computer shuts all the way down with no warning. When I try to ...
bug
pc
technical issues
NikolaosThourn's avatar
NikolaosThourn
Newcomer
8 hours ago

Hi Cade! Where would I be able to find these files? 

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Heya NikolaosThourn

    If you click the links in my previous message you should see the steps to find them. 

    • NikolaosThourn's avatar
      NikolaosThourn
      Newcomer
      7 hours ago

      My EA Error Report ID: 73ce9d13-f529-4f7a-ac14-1e35e6909906

      Also, my DxDiag File is attached. 

      Thank you for your assistance!

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        7 hours ago

        Thanks, this is showing your Xbox Game Bar is crashing, let's try disabling that and let me know if you're still seeing the crashing. 

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