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u5p9jh7rzls9's avatar
2 months ago
Solved

already-purchased expansion pack can't be downloaded

i downloaded the eps "world adventures" and "supernatural". world adventures downloaded smoothly but i can't download supernatural for some reason. it shows up in my library and is marked as purchased, but i can't download it. i looked at the confirmation email and it says i purchased it, but i cannot find the redeem code. i'm trying to avoid refunding or emailing EA because i typically have bad luck refunding and it never works.

in the ss i attached, the circled area is usually where the download button would be. i tried clearing the cache and restarting the ea app, but none is working. this is my first time having this issue, all other eps i purchased downloaded and ran smoothly.

please help, any advice is appreciated ☹️ 

2 Replies

  • @u5p9jh7rzls9  You don't receive a product code when purchasing directly from EA, nor should you need one.  Please choose Sims 3 > DLC (or Add-ons), find Supernatural, and see if there's a Download button there.

    If not, try this:

    https://answers.ea.com/t5/Technical-Issues-PC/New-Sims-3-expansion-says-in-game-content-can-t-install/m-p/13421549#M263753

    If that doesn't help either, please wait 24 hours post-purchase and check again, clearing the EA App's cache (again).  Sometimes there's a delay between a purchase and the pack becoming available, although this problem is much less common now than it was a year or so ago.  Still, you don't need to jump through hoops if this is going to resolve on its own.

  • u5p9jh7rzls9's avatar
    u5p9jh7rzls9
    2 months ago

    my dad came up to help me and he got it to download from the ea app magically. idk how he did it but he did! im sure this could help for other people too, so tysm!!

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