Forum Discussion

Not applicable

4 years ago

Bought Sims 3 but the game won't launch (0xc00007b) !

Hey everyone I have just bought Sims 3 to play, but the game won't start. I reinstalled the game a couple of times including Origin and still it didn't work.

I get the 0xc00007b error-code at launch. I searched for solutions on the web but none of it worked.

I reinstalled .NET Framework, C++ Runtimes(one by one), did Windows updates... even downloaded random .dlls(packs) and packed them into the TS3.exe folder and the problem persisted.

Here is my system setup if makes any difference:

Windows 10 Home 64x

AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz

Crucial Ballistix 32,0 GB Ram

Crucial MX500 1TB SSD

Gigabyte Geforce RTX 2070 Super

Thanks in advance

technical issues

22 Replies

proverb_jackson
Not applicable
4 years ago
@puzzlezaddict I've attached the results of the /Restorehealth and /Scannow attempts, and everything seems to be fine.
I set up a new profile as you suggested, without a Microsoft account or syncing with any of the services I use.
I actually don't get the error when I try to use the launcher. When I do that, it seems to think about it for a second but nothing happens. This whole time I've been trying to run it from TS3W.exe, which is where I keep getting the error.
At the moment the antivirus I'm using is Windows Defender. I've been toying with the settings (adding TS3W.exe as an exemption etc.), but nothing seems to make a difference.
My laptop initially came with a free McAfee trial, which I deleted.
When I checked for Windows Updates there was a small update that installed, but the error still occurred when I tried to run TS3W.exe; however, it does say that there's a newer version of Windows 10 available so maybe I should try that?
I'm convinced there must be a way to get it to work somehow...
Thank you again for helping out!
puzzlezaddict
Hero+
4 years ago
@proverb_jackson If you're going to install a new version of Windows, which might have been where this ended up anyway, I suggest running a Repair Install instead. It gives you a fresh copy of Windows, updated to the newest version if you use Microsoft's Media Creation Tool to create a new ISO, but allows you to keep your apps and personal data.

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

You'll notice that in step 13, you're asked whether you want to keep your data, but if you don't see that, back out and start again.

I've done this process before, just to see what would happen, and it's quite easy. I mean, it's not as easy as updating Windows the normal way is, but it doesn't take a lot of time and is as good a guarantee as you can find (short of wiping your system, which you don't want to do) that your Windows install is intact and undamaged.