Can't Install my Digital Download Stuff Pack

Can you tell us exactly what the error message is that you get? Without that information there's not much we can do to help.

Thanks.

error message:

>SetupNew\setup.cpp (140)

PAPP:

PVENDOR:

PGUID:

$15.0.0.498

@Window Vista Service Pack 0 (7600)

IE Version: 9.0.8112.16421

What's your operating system ? Did you install service pack 1 if you're on Windows 7 ?

Im using Windows 7 and I have no idea if there are any packs installed. None that I know of

I have changed within the "origin" icon on the desktop the various packs and then restarted origin each time but nothing has changed. I have also changed my default browser hoping that would make a difference. So far nothing. Also, uninstalling and reinstalling origin as well as the base game and still the same error message.

click start and open the control panel. double click system. It should say

Windows 7

copyright blah blah

Service Pack 1

If it doesn't say Service Pack 1 you need to go to microsoft.com and download and install Windows 7 service pack 1 for your computer.

The default browser doesn't change anything in the game. The game is hard coded to use IE. I'm thinking it's time for you to post your computer's dxdiag.

I went and got this information when this was continuously a problem. thank you.

System Information report written at: 09/26/13 10:39:34
System Name:
[Display]

Item    Value   
Name    AMD Radeon HD 6300M Series   
PNP Device ID    PCI\VEN_1002&DEV_68E4&SUBSYS_397A17AA&REV_00\4&BA4A03F&0&0008   
Adapter Type    ATI display adapter (0x68E4), ATI Technologies Inc. compatible   
Adapter Description    AMD Radeon HD 6300M Series   
Adapter RAM    1.00 GB (1,073,741,824 bytes)   
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll   
Driver Version    8.840.7.3000   
INF File    oem35.inf (ati2mtag_ManhattanP_PXAI section)   
Color Planes    Not Available   
Color Table Entries    4294967296   
Resolution    1366 x 768 x 59 hertz   
Bits/Pixel    32   
Memory Address    0xC0000000-0xCFFFFFFF   
Memory Address    0xE15E0000-0xE15FFFFF   
I/O Port    0x00003F00-0x00003FFF   
IRQ Channel    IRQ 4294967294   
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)   
       
Name    Intel(R) HD Graphics Family   
PNP Device ID    PCI\VEN_8086&DEV_0116&SUBSYS_397A17AA&REV_09\3&11583659&1&10   
Adapter Type    Intel(R) HD Graphics Family, ATI Technologies Inc. compatible   
Adapter Description    Intel(R) HD Graphics Family   
Adapter RAM    (264,314,880) bytes   
Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32   
Driver Version    8.840.7.3000   
INF File    oem35.inf (iSNBM1ML_PROXY section)   
Color Planes    Not Available   
Color Table Entries    Not Available   
Resolution    Not Available   
Bits/Pixel    Not Available   
Memory Address    0xE0000000-0xE03FFFFF   
Memory Address    0xD0000000-0xDFFFFFFF   
I/O Port    0x00004000-0x0000403F   
IRQ Channel    IRQ 16   
I/O Port    0x000003B0-0x000003BB   
I/O Port    0x000003C0-0x000003DF   
Memory Address    0xA0000-0xBFFFF   
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6203, 297.00 KB (304,128 bytes), 2011-12-04 오전 7:46)   

Okay...the service pack 1 for windows 7 is there.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

System Information
------------------
Time of this report: 10/13/2013, 05:18:32
       Machine name:
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
           Language: Korean (Regional Setting: Korean)
System Manufacturer: LENOVO
       System Model: 20078                          
               BIOS: InsydeH2O Version 03.60.4240CN07WW(V2.06)
          Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
             Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
          Page File: 2307MB used, 13962MB available
        Windows Dir: C:\windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode