Can't Redeem TS3 Island Paradise Code

Question

Hi all! I'm struggling to redeem a code. I've only ever had one EA/Origin account and I'm certain I'm the only person that's ever had this disc because I bought it brand new in 2013. I had no problem installing my other packs, which like this one were all purchased new in the early/mid 2010s and registered to my Origin account.

What can I do to make this work? I've got the receipt of purchase, but I bought it from Best Buy and I'm unsure if customer service will honor that. And yes, I'm CERTAIN it's registered to this account.

puzzlezaddict · Answer

@kenr0senberg&nbsp; If the code is already registered, to this account or any other, you won't be able to register it a second time.&nbsp; So the question is whether Island Paradise appears in your EA App game library.&nbsp; If it does, you can download it from there.

If the pack isn't in your library, you'll need to contact EA customer support for help.&nbsp; Take a photo showing the disc, its case, and the code (clearly readable); you can upload the photo when you submit the help request.

I would strongly recommend using live chat rather than email.&nbsp; If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&amp;topic=missing-game&amp;category=manage-my-account&amp;subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

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Can't Redeem TS3 Island Paradise Code

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