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puzzlezaddict's avatar
puzzlezaddict
Hero+
23 days ago

soccerstar0009​  The dxdiag didn't crash this time around, but it also doesn't list any errors, despite the Reliability Monitor displaying quite a few.  I don't know whether the errors in the RM would show up in a dxdiag, but the fact is that the dxdiag process can't pull any errors, which is not normal.

Plus, the errors in the RM come from a basic Windows process (Quick Access) and the Windows updater service, which suggests some kind of system issue.  DISM and sfc should have taken care of that but apparently did not, although there are also some successful updates.  So I'm not sure how serious these errors are.  Please keep an eye on the RM for more errors involving QuickAccess.exe and updater.exe, and let me know what you see.

There is also the matter of not having any Sims 3 errors, which means the game is likely being blocked from opening rather than crashing.  That, in turn, is usually a permissions/access issue.  So once you've tried the new admin Windows account, we'll have more useful information.

soccerstar0009's avatar
soccerstar0009
New Novice
23 days ago

Hi: ok I created a new local account on the computer. Ran the game and it loaded and worked!!! I also didn’t see any error codes this time around. Thank you for your help with this matter!!! I did get an error code in game though that is says the following:

Warning: Unable to Identify Hardware

The game is unable to identify your hardware. Please contact customer support.You may need to adjust your graphics settings manually for optimal quality and performance.

 I’m assuming that’s just an issue with the graphics card? That usually gets corrected in a txt document correct? Also I should be able to load my backup sims file into this account’s documents section to access my saves correct??

Again, thank you so much for your help and patience on this matter!!! An absolute lifesaver you are!!!

 

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