when i download directing from the sims 3 CD, it allows me to download origin. however when i try to log in to continue downloading the sims, it says that i am not connected to the internet; but i am. When i try to download origin directly from the origin website, i get an error message saying that the VCRUNTIME140.dll is missing. I am confused why this is happening. Please HELP!!!
@tiska589 Okay, I consolidated everything in one thread, to make things simpler. The error you're getting now is still the original error: the 2015 VC++ runtimes aren't installed, and they need to be. Origin should install them automatically, but that often doesn't happen.
I think the equivalent of Settings > Apps in Windows 7 is Control Panel > Programs; you should be able to uninstall any VC++ runtimes from there. (They should still be listed as "Microsoft Visual C++ Redistributables.") Or you can hit Windows key-R and enter "appwiz.cpl" without quotes, and you should see the same list. Let me know what you currently have installed, or take a screenshot if you want.
here it is.i have not taken any further action than just opening the window.
@tiska589 Right, since the 2015 runtimes aren't installed, you'll need to install them manually. Here's the link again:
https://www.microsoft.com/en-us/download/details.aspx?id=48145
Download both the x86 and x64 versions, and run the installers as an admin. If you get an error, please look for related entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
Look for an error that happened around the time that you tried to install the runtimes, click "View technical details," then copy the information and paste it into post here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back a little while. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
i feel this will never be solved lol but i really appreciate you helping me!!!
@tiska589 The Reliability Monitor reports are from before you tried to install the VC++ runtimes, at least this time around, and they're unrelated to any attempts to install the runtimes.
Try installing the 2015-2019 versions instead:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
They're just updated versions of the 2015 runtimes, and Origin should be able to use either, although it can get fussy.
If that doesn't work either, please open the same control panel, click "Turn Windows features on or off," and check whether .NET Frameworks 3.5 and 4.8 are installed. They look like this in Windows 10:
(.NET 3.5 is at the top, in blue.) But I believe they're listed as "Microsoft .NET" in Windows 7 and are therefore further down the list. They're installed if the boxes next to their names are filled in.
And if you and I don't get anywhere, I'll ask someone else for help. This issue should be solvable, somehow.
so i thought i would restart my pc and try to download the origin app again. i am now getting this error message:
@tiska589 Alright, let me get back to you on this. All these extra .dlls are not my strong suit, and neither is Windows 7, so I'm going to ask someone else for advice.
