Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

I cannot log into the game in the main menu

I've been trying to log into the game for the past 4 hours and I STILL cannot log in. I'm in the main menu and i'm clicking Login, but it doesn't respond. I try clicking Register, but nothing happens. I click options and all i get are blank lines. I either get blank lines or no response at all. So now i can't play the game since when i click Play, nothing happens. I tried reinstalling my mods, i tried deleting my cookies, but i'm still stuck with an unresponsive page. Please help, i'm about ready to give up!

pc
technical issues

15 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @4LettersNCountin Did you clear the browsing history in IE? The game uses IE (Internet Explorer) to communicate not the browser you might be using at the time. Is Origin running?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Yes, I do run it on Origin. I tried deleting my Internet Explorer cache, but the F12 Developer Tool doesn't have that option. I have deleted the browsing history and the cookies, though.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @4LettersNCountin The game uses the API provided by IE (Internet Explorer). IE 11 is in Windows 10 you just have to search for it. It is possible the site might be down or off line for some reason.

    Using mods could prevent the game from running correctly. You could try the factory reset - link - reset to factory  This will tell you if the user data is causing the problem.

  • Anonymous's avatar
    Anonymous
    9 years ago
    I know that it isn't the mods that are the problem, I've already tested them but the problem resumed. I've tried reinstalling the game, restarting my computer, deleting the Origin cache, but nothing seems to be working.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @4LettersNCountin You do not have to reinstall the game - a factory reset usually (almost always) will fix user data issues. Installing multiple mods sometimes causes conflicts between mods. Did the game ever run? Did you try the factory reset? Did you clear the IE browsing history? Can you log in on the launcher page? Where you you getting on options to click as there are no options in the launcher?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Yes, the game has run before. I couldn't do the factory reset since I don't have an external hard drive (but I will buy one if I have no other choice), I did clear the Internet Explorer browsing history, the login in the launcher does not appear for me, and I am getting the options menu because I am on the main menu.
  • Anonymous's avatar
    Anonymous
    9 years ago
    I have version 1.69.43.024017 of the game.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @4LettersNCountin You need to start the game with the launcher. If the game does not start with the launcher something is wrong. Are you starting the game from Origin or are you bypassing the launcher?

  • Anonymous's avatar
    Anonymous
    9 years ago
    I start the game with the launcher, but for some reason the login does not appear for me. (When I click the Welcome tab, it gives me a blank page.) Yes, I run the game on Origin.

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