I can't redeem codes on the sims 3 website

@latenight232 Have you tried thesims3.com - my page - my account - redeem a code - redeem a code?

Yes and it wasnt working but now it is

I'm glad to read that @latenight232!

I marked @roberta591's suggestion as solution then, so other players can follow his instructions if they have the same issue 😉

-Mai

I have tried everything still will not let me redeem my code. Tells me site is down been trying since 4 pm today still not working.

Hi @tmmyhlh,

Are you still having issues to redeem your code? I've just checked and the website is working for me, I hope it was only a temporal issue and you can access now.

Let us know if you still have issues or not.

-Mai

I am having the same issue , just bought roaring heights and the code won't redeem. It's as if it was processing the code indefinitely

It worked after a couple of tries 

Thanks for that information @Jaxmtl, I'm glad you could download Roaring Heights 🙂

-Mai

I'm also trying to redeem Roaring Heights, but it's not working. When I tried to redeem the code it was loading indefinitely. Eventually, the session expired so I logged back in. Once I did that, I tried again , and this time it said "The code you entered has already been used. Please check the code entered and try again. If you continue to receive this error it may be that the code has already been applied." I checked to see if Roaring Heights was registered, but it wasn't. I tried redeeming the code a couple more time, but it's still not working.

Try log into your the sims 3 account my store account-purchase history see if your world is there to download if not you will need to contact support as only they can look at and handle account/code related issues

To contact CS via live chat


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