Forum Discussion

deweyylewis's avatar
deweyylewis
3 years ago
Solved

I paid but couldn't get pack

I purchased seasons pack from thesims3 store. they got the payment but they just gave me a order number not e reedem code. I can't see my purchase in my history or EA library. Please help.

pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @deweyylewis 

    I'd recommend you get in contact with the live support team so they can search your order number from this purchase and see what's happened with your pack- here on the forums we don't have access to your account details to investigate into this further with you. 

    Please reach out to live support by submitting a help request on the site here and provide the live support team with the order number you were given so they can investigate into this a bit further. If you run into any issues contacting live support, you can let me know. 

11 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @deweyylewis 

    Are you checking your Order History from the EA app, or are you looking over your purchase history on TheSims3.com? If you purchased your pack directly from TheSims3.com, please look over your purchase history here and let me know if you see the completed transaction for this pack. 

  • deweyylewis's avatar
    deweyylewis
    3 years ago

    Hi, ı checked both but ı can't see anything about this pack but when click the link which is comes from ea to my e mail, about the purchase mail says ''completed''.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @deweyylewis 

    Are you sure you're logging into the same EA account that you made this purchase on? It sounds like you may have purchased your pack on a secondary EA account instead if you're not seeing it in your account's order history. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @deweyylewis 

    I'd recommend you get in contact with the live support team so they can search your order number from this purchase and see what's happened with your pack- here on the forums we don't have access to your account details to investigate into this further with you. 

    Please reach out to live support by submitting a help request on the site here and provide the live support team with the order number you were given so they can investigate into this a bit further. If you run into any issues contacting live support, you can let me know. 

  • deweyylewis's avatar
    deweyylewis
    3 years ago

    Hello. My problem isn't solved. ı mailed my problem also they said they will fix it or refund my money but ı still can't see my purchase or ı didn't get any refund.I don't know what sould do about it!

  • deweyylewis's avatar
    deweyylewis
    3 years ago

    It says ''waiting on player'' and asks close the case or resume that's it.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @deweyylewis 

    A 'waiting on player' status means the live support team has contacted you for more information- please check your email for their most recent reply on this.

  • deweyylewis's avatar
    deweyylewis
    2 years ago

    My case is closed but ı couln't get any help or refund. It is just so annoying ı paid but ı can't get anyting! I purchased seasons pack again 2 days ago, ı couldn't get the pack again it is incredible! Thank god this time ı got an email and ı got my refund. Then today ı purchased the pets pack and gues what ı couldn' get anything just like the first time! 

    Why it is too hard the help your costumers? I mean from october how come someone couldn't fix my problem!

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,426 PostsLatest Activity: 6 hours ago