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c6c61591's avatar
c6c61591
Newcomer
5 months ago
Solved

Issue with my EA account and missing Sims 3 Game

    Hello,   I am experiencing an issue with my EA account and my Sims 3 game. Here’s the situation: • I originally registered my Sims 3 game with a CD key on my EA account. The email I used bac...
bug
crashing
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Hi there c6c61591 

    That does sound like you have a separate EA account that your Sims 3 code was redeemed to- we wouldn't be able to help you verify which account your game is tied with here on the forums as we don't have access to your account information, but you can continue to work with live support on this to locate and re-gain access to that separate account. 

    Please submit a new help request here for further assistance from live support on this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 months ago

Hi there c6c61591 

That does sound like you have a separate EA account that your Sims 3 code was redeemed to- we wouldn't be able to help you verify which account your game is tied with here on the forums as we don't have access to your account information, but you can continue to work with live support on this to locate and re-gain access to that separate account. 

Please submit a new help request here for further assistance from live support on this. 

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