Forum Discussion

crashdodgers's avatar
11 years ago

Launcher will not in stall downloads from store.

Hi, my launcher will not install newly bought items from the online store, all it keeps telling me to do is to buy the item that I have all reedy bought. And if I try and start the game it stops responding.

6 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    see if your game is up to date hover the mouse over the mouse over the base game icon

  • Hi, right my game is fully up to date and from what I have found on other forums this is not a new problem. But one that once again has been cased buy and up-date. I am able to play the game with out my cc files, most of my Basic  game content is slowly filtering back in to the game and a very small % of cc files.

    I not to sure how this works but I manage to get the library folder working and found some of my older Sims and mixed them in with the new Sim. I did try get help from EA, on Sunday, but as soon as I told them that it was not cased by cc files, but their recent up date they just did not what to know and one of them ended the live chat dead.

    I have been thinking about uninstalling the game and doing a clean sweep of my system then reinstalling the, but stop before I up date to the last to patch's back-up and install all my cc files save acopy and the run an upgrade, to see if that works??

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    did you try switching browsers  if it could be a browser issue if using chrome opera or safari try switching to IE or firefox and or make sur enothing is blocking the connection firewall and or anti virus

  • Hi, well I only use Firefox as my browser and I all ready tried with all my security software turned off still no good, but I have managed to reinstall some of my old cc files, but these are only package files.

    And I have found that the game is very sluggish and freeze up a lot since I installed them, which is making me think that there may be some sort of code imbedded with-in the game’s core to try and stop use from using the old package files instead of the newer pack files. If my memory is right I think there was some sort of problem back with Sims 2, that was very similar to this!

  • Hi, yes I have tried doing that and I have also tried removing the game installed, all to avail. I have found a tool which unpacks pack files but I only use it on a small amount of pack files as the download folder is 16.6 GB with 5,774 files and my game is slow and sluggish enough at the moment, can you imagine putting over 16 GB of files in to it, it would take hours to load and I might not even be able to play because the lag would be to long.

    I did try last to download just two Sims from the exchange, but it would not even do that, so I am thinking of removing the game and doing a full reinstall up to the second to lats game and the try to install all my pack files and the install the latest exp pack and update it to 1.67.

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