Hi I'm having a problem. I can log into the website and origin but when I try to log into the 64 bit & metal launcher it keeps saying invalid email and password. I know they are correct but when I try to log in it keeps saying Null in the email slot. I did play the 32 bit version before but since then they've updated it Im on 64 and metal now.
@avafione03 If your password includes any special characters, please change it to something that contains only letters and numbers. If that doesn't help, try clearing Safari's cache and data.
So I did both of those things, my password has no special characters and I cleared my Cache and History on safari and that didn't work either ☹️
@avafione03 As a test, please set up a new admin user account on your Mac. The username should contain only letters and numbers, no special characters; don't sign in with your Apple ID either. You'll be able to open Origin and launch Sims 3, so please do that and see whether you can sign in.
By the way, is the account you're trying to sign into the same one that you used to install the game in the first place? If it's not, that would explain the problem.
So I created the new admin account and it still said "null" when I tried to log in. This is also the same account I had used when I first installed the game.
I have this problem too...
I also can't download items from The Sims 3 Store.
@avafione03 Do you use a third-party antivirus or a cleaner app? If so, it might be blocking the connection to EA or deleting some file necessary to make that work.
Otherwise, it's worth contacting EA customer support to make sure there's nothing wrong with your account.
https://help.ea.com/en/contact-us/
@armunka Have you tried the suggestions in this thread?
Hi,
I‘ve had the same problem for 6 months now and nothing helps. I can log in normally on Origin and on the sims 3 page but as soon as I want to log in to the launcher it doesn‘t work. It says the exactly the same as with you. I certainly contacted EA more than 10 times and talked to so many employees and no one can help me or apparently no one understands the problem. I tried everything… completely deleted the game and reinstalled it. The same was done with Origin. Cache and cookies deleted, the history deleted. The game updated, it repaired via origin. But all unsuccessful. Please tell me there is a solution to the problem…
@missmaryjane12 Please go into Applications > Utilities, open Keychain Access, search for sims , and delete anything with sims3 in its name. Then try again to login. This clears stored login info for the game, and it's the equivalent of clearing the cache for your system data, so do it as often as you want.
You may also need to delete the file in Documents > Electronic Arts > The Sims 3 > Downloads labeled [your email].bin, even if you have already.
I‘ll try it. Thank you 😊
I was having the same issue and this solution worked for me, thank you!
