Hi I'm having a problem. I can log into the website and origin but when I try to log into the 64 bit & metal launcher it keeps saying invalid email and password. I know they are correct but when I try to log in it keeps saying Null in the email slot. I did play the 32 bit version before but since then they've updated it Im on 64 and metal now.
On the EA app on MAC? Or in my actual computer?
@u7fsosndm1jl I'm not sure what to tell you. It's worth trying in a new admin user account, just to see whether it makes a difference. And let me know if you use a third-party antivirus.
Aside from that, is there any content you can't use because the login doesn't work? The launcher itself doesn't require a login for anything important, and the login at the Main Menu is for features like SimPort and badges. The game itself should play normally without an active login.
@amadb13 The screenshot I posted is what you should see when you open Applications, then Utilities, on your computer. This has nothing to do with the EA App.
Thank you for your advice ;D
I didn't install antivirus on my laptop, but I installed a VPN software. And I deleted the VPN, but it still doesn't work.
I guess the game itself may be normal except I can't log in to my account.(btw I can login the EA app normally)
The email address and password are correct, but it shows null/ invalid email address and password.
I tried to reset the password, but the page is frozen.😢
@u7fsosndm1jl I don't really know what's going on here, but if everything else works normally, I guess you can ignore the problem for now. I'd check back in a couple months just to see whether there's some kind of fix on the EA side, which does happen sometimes.
@blindsimmer18 The most common reason the launcher login doesn't work is that the email address or password contains special characters. So if you've used any of these, please change the password. You may also need to delete the file labeled [your email].bin in Documents > Electronic Arts > The Sims 3 > Downloads.
