Forum Discussion

0ihor's avatar
0ihor
Newcomer
4 hours ago

Missing SimPoints from The Sims 3 Store

Hello everyone!

I bought the Base Game through Steam, linked my Steam account with the EA App, and both show that my game is redeemed. However, when I paste the CD key on the Sims 3 Store to redeem my SimPoints, I get the following error: The serial code you entered is invalid. Please enter a valid serial code and re-submit.

I have used only one email for my Steam, EA and The Sims 3 Store accounts. When I log into my account on the Sims launcher and in the game (I run it through Steam first), it still shows that I have 0 SimPoints. I've contacted EA and the respresentative could only report the bug to the developement team and suggest for me to search for answers here.

Has anyone faced and overcome this problem? 1000 SimPoints are not too many, but I want to claim them.

Thank you for your time!!

missing content
technical issues
the sims 3 store

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    0ihor​  It's possible your Steam CD Key was auto-consumed when you linked your accounts, which isn't required in order to play Sims 3 through Steam.  I can't prove that's true, but regardless, the key isn't working on the Store site and it's not going to.  If you can't use the Store to download content from the Exchange, or free content like Riverview, that's a problem (not a bug) that EA customer support should be able to help with, for example by adding the game to your account again.

    However, the free SimPoints offer stopped working some time ago and hasn't been fixed, and probably won't be fixed in the future.  Here's the master thread if you're interested:

    Redeem free simspoint on Thesims3.com | EA Forums - 11166085

Featured Places

Recent Discussions