Missing simpoints
Has anyone figured out how to get missing simpoints from buying gold bundle for a world? I've tried a lot of different things but so far nothing and support believes it may be a bug but I just wanted...
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S3MANTICERR0R If you bought RH through the EA App, or you tried to register it there, that would explain why the code didn't work. I thought from your wording that you got the world but not the points; if that's not true and you don't have RH either, please see the first post of this thread:
[Current Issue] Sims 3 Store world can't register/install | EA Forums - 11143823
With only one code though, the points should have just been added to your account. I'm not sure whether EA support could add them for you. Support reps can in fact replace points spent on an accidental double purchase, but they may be restricted to only that context. It doesn't hurt to ask again though, that is if you have the patience. One thing we know is that this not a bug that would be fixed automatically from the EA side, as in, your points aren't going to magically appear one day.
Yeah it's strange, I did get the world through the ea app, but not the points it said it came with on thesims3.com (was redirected from thesims3.com to the ea app to purchase it) so yes I did get the world but not the points. But I essentially got from support "it's probably a bug" and to wait. And they said that they couldn't add points or give a code to get them back for the lost points, so I find that interesting to hear. I've spoken to 3 different support people and pretty much the same answer of just to wait. So that's rather unfortunate to hear that, but I should've expected that they wouldn't magically appear
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