B3RCH23 You'll need to contact EA customer support. First, take a photo for each pack showing the disc, its case, and the product code (clearly readable). You can upload these when you submit the help request.
I would strongly suggest using the live chat option rather than email. If you don't see it, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
Alternately, try using the help site without being signed in. Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.
funk_mandy You'll need to use the EA App rather than Origin. If you can't register your Sims 3 content and it's not already attached to your EA account, please see the above.
I have spent quite a bit of time with two different people on their chat support. Even after they "tried some things" on their end, none of my EPs or CC are showing up. I can launch the base game, but I'm starting over with just that. EA's support basically said they can't help me and I need to contact the retailer from where I purchased each game/EP.
