My game is crashing (windows 8.1)

Have you tried all the stuff here: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?

• What is your operating system
• At what point does your game crash ? Any regularities ?
• How long can you usually play ?
• Which EP/SPs do you have installed ?
• Are you using custom content and mods in your game ?
• It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

I have disabled both custom content and full screen mode, but it still crashes. 

I'm running Windows 8.1

It crashes spontaneously, but more often in Edit or Create a Sim.

With my custom content on, I can run it for 5-10 minutes. Last night, however, after I disabled the custom content and full screen mode, I was able to play for about an hour before it crashed again. 

I have Supernatural, High End Loft, Seasons, and Pets installed. 

DxDiag:

System Information
------------------
Time of this report: 7/28/2014, 12:39:37
Machine name: XXXXX
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY dv6 Notebook PC
BIOS: F.28
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8082MB RAM
Page File: 3885MB used, 5476MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_1819103C&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3959
Native Mode: 1366 x 768(p) (59.987Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3621 (English)
Driver Version: 10.18.10.3621
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/21/2014 00:33:40, 16586584 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-A97D-1338B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x1819103C
Revision ID: 0x0009
Driver Strong Name: oem39.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3621😛ci\ven_8086&dev_0166
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 796.1 GB
Total Space: 926.4 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBB

Drive: D:
Free Space: 3.1 GB
Total Space: 26.3 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBB

Drive: E:
Model: hp DVDRAM GT80N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes

System Devices
--------------
Name: 3rd Gen Core processor DRAM Controller - 0154
Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_1818103C&REV_09\3&11583659&0&00
Driver: n/a

Name: Synaptics SMBus Driver
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1818103C&REV_04\3&11583659&0&FB
Driver: C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys, 16.02.0015.0000 (English), 9/14/2012 18:09:32, 43832 bytes
Driver: C:\Program Files\Synaptics\SynTP\SmbDrv.ini, 9/14/2012 18:06:50, 5519 bytes
Driver: C:\WINDOWS\system32\WdfCoInstaller01009.dll, 1.09.7600.16385 (English), 8/7/2009 13:49:36, 1721576 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1818103C&REV_C4\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1818103C&REV_07\4&1A2E8246&0&00E5
Driver: C:\WINDOWS\system32\DRIVERS\Rt630x64.sys, 8.01.0510.2013 (English), 6/18/2013 10:46:17, 591360 bytes

Name: Intel(R) Mobile Express Chipset SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_1818103C&REV_04\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\iaStorAV.sys, 12.00.0001.1018 (English), 8/9/2013 20:39:30, 651248 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1818103C&REV_04\3&11583659&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 8.01.0000.1263 (English), 7/2/2012 19:16:02, 62784 bytes

Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1818103C&REV_04\3&11583659&0&A0
Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (English), 2/22/2014 11:49:49, 189784 bytes
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (English), 2/22/2014 11:49:51, 325464 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_1818103C&REV_04\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 04:19:14, 77312 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_1818103C&REV_C4\3&11583659&0&E3
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A
Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_1818103C&REV_C4\3&11583659&0&E5
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 11:49:48, 280920 bytes

my game most likely still does this but if u do CTRL + SHFT + C fullscreen it wont crash 

As in CTRL+SHIFT+C to get to the cheat code screen? 

You only have an integrated chip and that only has 32 MB of dedicated memory. Did you lower all graphics settings to see if that helps ?

Are you playing in windowed or fullscreen mode atm ?

I have it set on the lowest possible graphics settings, and I'm playing in windowed mode. it's still crashing.

Are you willing to try a third party tool ? There's a tool called crash log analyzer (just google).

It's not a magic tool that can stop the crashes but it can give an indication to where the error lies. Just copy the errors you get to the clipboard and post them here.

This tool is not supported by EA so you'll be using it at your own risk