Online Features

I spent $77 on sims 3 games on February 10. but have been having problems with it since i got it. Not having the serial code to register my game so i can access the online features, dragon valley missing from the list of playable worlds so i can access the dragon content i purchased, and for some reason having to repair the file within the EA games app. I love the sims 3, don't get me wrong, but I paid to be able to play the game not have missing content, or buy the original game from EA Games (not ebay, amazon, etc,)but still not be able to access the player made content. I do not have Internet at home, so i can only go online to chat with support at mcdonald's. the last time i tried to chat with customer support by the time they finally reponded to me i had had to end it cause i had to go to work, so they closed the case without it being resolved. this time the chat wouldn't even open to attempt to talk to someone. I am, not sure what to do. At this point i'm leaning towards a refund, but i don't know if they would give it to me cause it's supposed to be requested within 24 hours after launching the game for the first time. im past that, but io did try to contact them to try to find another solution but it never amounted to anything.