Re: [MAC] Can't Log into Sims 3 launcher.
@avafione03 If your password includes any special characters, please change it to something that contains only letters and numbers. If that doesn't help, try clearing Safari's cache and data.
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10 Replies
So I did both of those things, my password has no special characters and I cleared my Cache and History on safari and that didn't work either ☹️
@avafione03 As a test, please set up a new admin user account on your Mac. The username should contain only letters and numbers, no special characters; don't sign in with your Apple ID either. You'll be able to open Origin and launch Sims 3, so please do that and see whether you can sign in.
By the way, is the account you're trying to sign into the same one that you used to install the game in the first place? If it's not, that would explain the problem.
So I created the new admin account and it still said "null" when I tried to log in. This is also the same account I had used when I first installed the game.
I have this problem too...
I also can't download items from The Sims 3 Store.@avafione03 Do you use a third-party antivirus or a cleaner app? If so, it might be blocking the connection to EA or deleting some file necessary to make that work.
Otherwise, it's worth contacting EA customer support to make sure there's nothing wrong with your account.
https://help.ea.com/en/contact-us/
@armunka Have you tried the suggestions in this thread?
Has anyone found a solution yet? I’m still having the same problem on my Mac
@emilyeileen99 Did you try the suggestion in post 9? A couple other players, the ones whose posts are immediately above yours, say that helped them.
- @puzzlezaddict Omg I’ve been trying forever to fix this i’ve literally tried everything and this is the only thing that worked thank youu soooo much i can finally play my game and download my store content!
- @puzzlezaddict I'm logged into the email address my EA account is as my Apple ID, and it's still not letting me, idk why. I'm using the new EA app for Mac also.
@blindsimmer18 The most common reason the launcher login doesn't work is that the email address or password contains special characters. So if you've used any of these, please change the password. You may also need to delete the file labeled [your email].bin in Documents > Electronic Arts > The Sims 3 > Downloads.
