Redeemed code for dragon valley on the ea app instead of the sims 3 site
I typed in my code into the ea app instead of the sims 3 site now I can’t redeem it on the sims 3 site and I do not have the content for my game.
Bethanykwatkins Check the Sims 3 Store site for the world anyway. Sometimes redeeming the code in the App works even if it usually does not. Check both your purchase history (Store > My Store Account > Purchase History) and its product page:
https://store.thesims3.com/dragonvalley.html?categoryId=12642
If you can't download DV from either location, you'll need to get a refund from EA customer support. I would strongly recommend live chat rather than email. If you don't see the option, try this topic, while signed in:
https://help.ea.com/en/solutions/?product=the-sims-3&topic=download-issue
Alternately, you can use the site while signed out and keep trying categories until you find one that allows you to proceed without an active login. These generally offer live chat.
