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ad1991's avatar
5 years ago

Sims 3 64 Bit Launch Error: 'the sims 3 quit unexpectedly'

Hey so MaxisJoe asked me to start a fresh thread on this - so I have the game installed and I have the CD Key but when I try and start the game from The Sims 3 launcher it doesn't open at all - I just get 'The Sims 3 quit unexpectedly' 

Attached a screenshot from the launcher...

40 Replies

  • Has anyone been able to play with a pet ? 
    My game is working (not SUPER smooth but working) without a pet in the household. That makes me super sad cause pets is one of the best packs in TS3. I’m sure they’ll fix it soon but are there any updates on this available ? I don’t mind the bulky eyelashes and little quirks like this (I’m never close enough to my sim’s fave anyways). What matters the most is gameplay. 

    @MaxisJoe Do you know if anything is being worked on regarding the pets issue ? thank you for taking the time to answer everyone’s questions. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @XprincessdidiY  I've played fine with multiple pets.  However, my Mac has a dedicated graphics card.  So far, everyone I've seen who has reported not being able to play with pets and who has provided specs has an integrated graphics card.

    I'm not saying that you can't or shouldn't be able to play with pets, just that there's an obvious pattern here.

  • XprincessdidiY's avatar
    XprincessdidiY
    5 years ago

    I see. That could be linked/explain the issue then. I'm sure the EA sims team will notice this sooner or later and provide a fix for it.

    Thank you!  

  • sophtoph4's avatar
    sophtoph4
    5 years ago

    I agree as well. The crashes and other bugs make the game unplayable. Please let us know if/when there will be a fix for this!

  • SarahGirlCutie's avatar
    SarahGirlCutie
    5 years ago

    I am having the same issue she is. I am on Mac OS High Sierra. I was able to play the game earlier this week. I wanted to download my expansion packs and I have had issues ever since. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @sophtoph4  I don't know when or even if these issues will be fixed, sorry.  It does seem to help many people to play in windowed mode, and perhaps with the settings on low.  I know that's not a great solution though.

    @SarahGirlCutie  Which packs did you install, and what specific issue are you having?  Please attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3.  You'll neeed to manually open the folders; the file won't show up in a search.  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

  • ambshep123's avatar
    ambshep123
    5 years ago

    I think my game keeps crashing also because of pets but even for the households that don't have it the game still crashes or freezes. I have tried uninstalling and repairing in Origin, updating my computer and Origin, resetting Origin by downloading the Reset Origin tool, and I have even entered safe mode to give it a try but that was even worse - the game wouldn't launch at all. If anyone has any other ideas or tips that would be great!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @ambshep123  Try turning lighting and tree detail down to the minimum settings.  Be sure to change the settings at the Main Menu and quit to desktop before loading a save.

    If that doesn't help, try playing in windowed mode.  Use cmd-return (enter) to switch at the Main Menu or once a save has loaded.

    If that doesn't help either, please attach your deviceconfig.log to a post.  It's in Documents > Electronic Arts > The Sims 3.  You'll need to manually open the folders; the file won't show up in a search.  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

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