12 years ago

Sims 3 CAS crashes

I'm a rather avid simmer, and I particularlary (I spelt that wrong, I realise) love CAS. However, ever since my laptop was reimaged I can't remain in CAS for five minutes before my entire game crashes. I have no crashes anywhere else - not in Build/Buy or anything. ☹️

My DxDiag is as follows:

------------------
System Information
------------------
Machine name: L-71JW4S1-13F
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E5420
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 3081MB used, 13095MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_049B1028&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5441
Native Mode: 1366 x 768(p) (59.993Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2012 23:31:56, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-1079-9124A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x049B1028
Revision ID: 0x0009
Driver Strong Name: oem29.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2696😛ci\ven_8086&dev_0116
Rank Of Driver: 00E62001
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-----------
Gameport Devices

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 255.8 GB
Total Space: 476.8 GB
File System: NTFS
Model: TOSHIBA MK5061GSYN

Drive: F:
Model: ELBY CLONEDRIVE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: D:
Model: PLDS DVD+-RW DS-8A8SH
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_049B1028&REV_04\3&11583659&0&E8
Driver: n/a

Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_049B1028&REV_04\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_049B1028&REV_04\3&11583659&0&FB
Driver: n/a

Name: Intel(R) HD Graphics 3000
Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_049B1028&REV_09\3&11583659&0&10
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_049B1028&REV_04\3&11583659&0&D8
Driver: n/a

Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_049B1028&REV_09\3&11583659&0&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_049B1028&REV_B4\3&11583659&0&E6
Driver: n/a

Name: Broadcom NetXtreme Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_049B1028&REV_10\4&36ED3AD9&0&00E6
Driver: n/a

Name: Intel(R) Centrino(R) Ultimate-N 6300 AGN
Device ID: PCI\VEN_8086&DEV_422B&SUBSYS_11218086&REV_35\4&F7DAF43&0&00E1
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_049B1028&REV_B4\3&11583659&0&E5
Driver: n/a

Name: O2Micro Integrated MS/MSPRO controller
Device ID: PCI\VEN_1217&DEV_8331&SUBSYS_049B1028&REV_05\4&2755DA79&0&02E5
Driver: n/a

Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_049B1028&REV_04\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_049B1028&REV_B4\3&11583659&0&E2
Driver: n/a

Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1217&DEV_8321&SUBSYS_049B1028&REV_05\4&2755DA79&0&01E5
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Management Engine Interface - 1C3A
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_049B1028&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_049B1028&REV_B4\3&11583659&0&E1
Driver: n/a

Name: 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1217&DEV_13F7&SUBSYS_049B1028&REV_05\4&2755DA79&0&00E5
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_049B1028&REV_04\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_049B1028&REV_B4\3&11583659&0&E0
Driver: n/a

------------------

EVR Power Information
---------------
Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

The Games I have installed are:

Base Game

High End Loft Stuff

Ambitions

Fast Lane

Late Night

Outdoor Living

Pets

Master Suite

Showtime: Katy Perry

Katy Perry Sweet Treats

Diesel

Supernatural

Seasons

University

Into the Future

What's annoying me, however, is the fact that I had every game up to University installed on another laptop previously and it worked perfectly fine. I have uninstalled all from CC from external sites and I have no Mods installed at all. AAAAGH. Anyone willing to help a Simming Geek?

technical issues

34 Replies

crinrict
Hero+
12 years ago
Normally I'd say that your graphics chip is below specs and that your drivers are outdated but since you can play in live mode without issues, that migt not be the only reasons.

Are you saying this is a new laptop or is this the same one that you used before but it had to be set up again ?

You can try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
iGiga_Byte
12 years ago
When I say my laptop was re=imaged (did I say that, I can't remember now), it means that IT wiped my hardrive and reintalled everything that was in the Library, I had to reinstall all my games. ☹️
I'd already done the vast majority of what was in that thread which is what's irritating me becauase I've cleaned all my caches, removed the mod folder, created the "backup" Sims 3 Folder in docs etc. I'll take another look at the thread afterwards and post whether it works... Not sure if it will, but hey, worth a shot.
iGiga_Byte
12 years ago
I tried and it still crashed in the CAS. 😕mileysad: I love CAS so much but I can't even use it without the entire game crashing. Please tell me you have another idea?
crinrict
Hero+
12 years ago
Did you lower your settings ? Update drivers ?

Can't tell you what's different now but maybe your graphic chip just can't handle the stress anymore.

Do you have all expansions ?
roberta591
Hero (Retired)
12 years ago
Dell advertises that computer as a business computer - at no time it says gaming. Your dedicated video memory is 64mb and the minimum requirement for this game is 128mb. Yes it may work but may stop working at any time.
iGiga_Byte
12 years ago
Wouldn't my video memory interfere with actual gameplay - not CAS? Besides, two weeks ago, before this laptop was wiped, everything was perfectly fine. My game worked and I could be in CAS for a good 40 minutes at a time.
Should I uninstall Into the Future and see if it fixes then? I'd prefer not to as it worked perfectly well with all the content I previously had beforehand.
crinrict
Hero+
12 years ago
With below specs graphics card, CAS is the first to crash.

There's no guarantuees but you can try.

http://www.modthesims.info/wiki.php?title=Game_Help:Your_Computer_is_Like_a_Car
iGiga_Byte
12 years ago
What's annoying me is the fact that it ran perfectly well before my laptop was re-imaged. If anything, it should be running more smoothly.
crinrict
Hero+
12 years ago
WIsh I could help these are all the suggestions I have: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?
iGiga_Byte
12 years ago
I'm such an idiot. When IT reimaged my laptop (because Windows 8 was being a bi**h) they downgraded me to Windows 7 - thus downgrading my drivers. I'll talk to them about it next year when I go back to school - I'm one of the "nerds" because I can continue a conversation with them - and hopefully they can put me on Windows 8 again.
GRRRRRRRRR. How could I forget the obvious?!

Forum Discussion

Sims 3 CAS crashes

34 Replies

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