Hi, my daughter has just received and downloaded the The Sims 3 Paradise Limited edition and went to install the extras by following the instructions and went to enter the code and it comes up saying code already used. She also can't find the folder in build and buy that contains all the things you need to build the resort doesn't seem to exist in hers???
Check your purchase History: https://store.thesims3.com/purchaseHistory.html
If it's not there to download, contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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