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butterflyo5's avatar
butterflyo5
Seasoned Newcomer
2 months ago

Sims 3 keeps exiting out (EA app)

Hey everyone,

i’ve been having trouble with my Sims 3 game. I have the University Life & Seasons expansion pack, and I’m running the game on the EA app on Windows 11.  The issue is that every time I launch the game, it runs for 4 minutes before closing out and sending me back to the EA app.

I’ve tried:

  • Uninstalling and reinstalling the EA app 
  •  Repairing and updating the Sims 3 game/expansion pack
  • Running the game without mods and expansion packs
  • The CPU affinity trick (setting it to CPU1 in Task Manager before launching, then switching back to all processors at the main menu)

But none of that works. I’m wondering if it could be related to how my files are stored because some of my Sims 3 files are on my C drive, while some are on my D drive (i use external hard drive to play). 

crashing
pc
technical issues

4 Replies

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  • butterflyo5's avatar
    butterflyo5
    Seasoned Newcomer
    2 months ago

    Hi, sorry for the late response, I know it’s been 2 years , but I just saw this. Here’s my DxDiag in case you’re still willing to help.  

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    butterflyo5  What is on your internal drive, and what's on your external?  When the game crashes, do you see an error message?  And does this happen in multiple saves, including a new one in Sunset Valley?

    And I need the full dxdiag, saved as a text file.

  • butterflyo5's avatar
    butterflyo5
    Seasoned Newcomer
    2 months ago


    Hi,

    i don’t see an error message when it crashes, it just exits out and brings me back to the EA app. On my internal hard drive, I only have the EA files/downloads. But on my external hard drive I have the stuff like TS3.exe, SimsLauncher, & Game Bin files. So basically the game is on my external hard drive. My mods are also on my external hard drive. This happens in multiple saves, including a new one in Sunset Valley. Also, I attached my Dxdiag file in the previous reply because I meant to reply in a different forum, but you can see it in this conversation.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    butterflyo5  You posted screenshots of part of the dxdiag.  I need a text file with all of the information.  As in, click "Save all information," save the file, and upload it here.

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